We have a 7 days return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, Only if the item is defective, damaged or if you receive the wrong item. your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. You will also need the open box recorded video when you are submit  return and refund request.

To start a return, you can contact us at +91-84016 82525. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.


  • Call on this number for a Return/Exchange/Refund query +91 84016 82525
  • After the call initiate step 3
  • After approval from our side you have to courier the product to this location
  • After the package arrives we will contact you for the next exchange process.
  • Exchange process completed with new order details send to customer registered mobile number.
  • You can also contact us for any return questions at customercare@madhavfamilyshop.com


Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, We will call you for the new item.


Refund service is available when an order is canceled from our side due to some issue with the order. Not only we are able to cancel and initiate the refund

In case the customer wants a refund due to the ordered product is not in good condition or any other issue then after receiving the product back to our location. we will initiate a refund.

The refund process may take 10-14 days to credit into your account you will get updates from Razorpay/cash-free team like RRN number and Refund id on your email id.

Note: You have to courier and pay the products courier charges for (Exchange/Return/Refund) at our location and then we will initiate the Refund/Exchange/Return after the product is received

[Kindly Note: return/exchange/refund process may take 10-14 days in extreme cases]


Contact Us

Sudama Road, Bala Hanumanji Temple Street,

Near Madhav Silk, PORBANDAR – 360575 Gujarat


Customer care : +91 84016 82525 ( Monday to Saturday 10 am To 7 pm )

Email :  customercare@madhavfamilyshop.com